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MarketSign » Terms Of Service

Terms Of Service

Effective Date: 30 March, 2025

Welcome to MarketSign Solutions Inc. (“MarketSign,” “we,” “our,” “us”). By using our website (marketsign.ca) and services, you (“Client,” “you,” “your”) agree to these Terms of Service. Please read them carefully before engaging with our services.

1. Scope of Services

MarketSign provides digital marketing services, including but not limited to SEO, SEM, website development, content marketing, and digital consultation. Services are offered as one-time projects or ongoing retainers as per individual agreements.

  • We do not sell physical products or offer general memberships.
  • All services require an approved quote and invoice before initiation.
  • Clients must adhere to their respective service agreements, including renewal terms for ongoing services.
  • MarketSign does not guarantee specific results due to the dynamic nature of digital marketing.

2. Client Responsibilities

To ensure optimal service delivery, clients agree to:

  • Provide accurate business information and necessary materials promptly.
  • Not engage in unethical marketing practices (e.g., black-hat SEO, spam tactics).
  • Refrain from sharing MarketSign’s strategies, insights, or recommendations with third parties or competing agencies.
  • Pay invoices on time as agreed. Late payments may result in service suspension.

Failure to comply may lead to service termination at MarketSign’s discretion.

3. Intellectual Property Rights

  • MarketSign retains full ownership of all content, strategies, and materials created for general use.
  • Clients receive usage rights for deliverables explicitly outlined in their agreements.
  • Unauthorized reproduction, modification, or distribution of MarketSign’s content or strategies is strictly prohibited.
  • Images and media used are sourced via Canva Pro, where licensing allows commercial use without attribution.

4. Liability & Industry Risks

Digital marketing is subject to external influences beyond MarketSign’s control. We are not liable for:

  • Google algorithm updates, ranking fluctuations, or platform policy changes.
  • Third-party platform issues, including downtime, ad disapprovals, or policy enforcement.
  • Competitor actions affecting search rankings or ad performance.
  • Losses resulting from a client’s failure to implement MarketSign’s recommendations.

MarketSign provides consultation and execution but cannot guarantee fixed outcomes in an ever-changing digital landscape.

5. Payments, Cancellations & Refunds

  • Payments must be made as per invoice terms.
  • Late payments may result in service delays, additional fees, or termination at MarketSign’s discretion.
  • Clients may request cancellation or a refund on a case-by-case basis, subject to MarketSign’s final approval.
  • Refunds (if applicable) will be granted only if mutually agreed upon and after deducting work already completed.

6. Service Termination

MarketSign reserves the right to terminate services if a client:

  • Fails to meet payment obligations.
  • Engages in unethical business conduct.
  • Breaches confidentiality or intellectual property terms.
  • Fails to cooperate in a way that hinders project execution.

In case of termination, all outstanding dues must be cleared before disengagement.

7. Dispute Resolution & Governing Law

  • Any disputes will first go through a 30-day mediation period before legal escalation.
  • If mediation fails, disputes will be resolved through binding arbitration in Ontario, Canada.
  • All legal fees will be borne by the losing party in case of arbitration or court proceedings.
  • These terms are governed by the laws of Ontario, Canada.

8. CASL Compliance

MarketSign complies with Canada’s Anti-Spam Legislation (CASL) and ensures that:

  • All marketing emails are sent with explicit or implied consent.
  • Users can unsubscribe at any time via MailerLite, and requests will be processed within 10 business days.
  • Email content clearly identifies MarketSign and includes contact details.
  • No misleading or deceptive subject lines or email content are used.
  • All collected data is managed as per our Privacy Policy.

For inquiries related to CASL compliance, contact us at [email protected].

9. Updates & Modifications

  • MarketSign reserves the right to update these Terms of Service at any time without prior notice.
  • Clients are responsible for reviewing updates, and continued use of services implies agreement to the latest terms.
  • The last updated date will be displayed on this page. An internal record of changes will be maintained and provided upon request.

10. Contact Information

For any inquiries regarding these Terms of Service, contact us at [email protected].

MarketSign Solutions Inc.
Markham, Ontario, Canada
marketsign.ca